Refund policy
Returns and refunds
Made for Them is operated by Indiesoft, Netherlands. For help, email customersupport@indiesoft.nl. This policy applies to purchases from Made for Them. Any stronger mandatory rights under the law applicable to your purchase remain in place.
Personalised items
Products made with the name, text or other personalisation you request cannot normally be returned simply because you change your mind. This exception applies to goods made to your specifications or clearly personalised, where permitted by law. It does not apply merely because a standard, non-personalised item is printed after you order.
Please check your spelling and capitalisation before ordering. If you need to change or cancel a personalised order, email customersupport@indiesoft.nl as soon as possible. We will cancel and refund it if your request reaches us before production starts. Once production has started, changes and change-of-mind cancellations may no longer be possible. Your rights for faulty, damaged, incorrectly personalised or misdescribed goods are unaffected.
Change of mind: non-personalised items
You may cancel without giving a reason by notifying us within 14 days after you, or someone you nominate other than the carrier, receives the last item in your order. You may also notify us before delivery. Where applicable, a deadline ending on a weekend or public holiday extends to the next working day.
Email customersupport@indiesoft.nl with a clear statement that you wish to cancel. Include your name and order number to help us identify the purchase. Your withdrawal notice does not require advance permission from us.
Return the goods within 14 days after notifying us, to Indiesoft, Raaigras 62, 1567 NG Assendelft, Netherlands. You pay the direct return postage for a change-of-mind return. There is no restocking fee.
Handle goods only as necessary to inspect them and protect them for the return journey. Any deduction for diminished value is limited to loss caused by handling beyond what was necessary to establish their nature, characteristics and functioning, where permitted by law.
Refunds
For cancellation of the entire order, we refund the purchase payments and our least expensive standard outbound delivery charge. An optional delivery upgrade is not reimbursed beyond that standard cost. Refunds are made without undue delay, within 14 days of your cancellation notice. We may withhold repayment until we receive the goods or evidence that you sent them back, whichever comes first. We use the original payment method unless otherwise agreed, without a refund fee.
Damaged, faulty or incorrect goods
Contact customersupport@indiesoft.nl if goods are damaged, faulty or different from what you ordered. We will arrange an appropriate remedy and cover necessary return costs. Photos can help us resolve the issue but are not a blanket condition on your statutory rights. This policy does not limit any mandatory consumer rights.
Optional cancellation form
To Indiesoft, Raaigras 62, 1567 NG Assendelft, Netherlands; customersupport@indiesoft.nl:
I/we give notice that I/we withdraw from my/our contract for the following goods:
- Goods and order number:
- Ordered on / received on:
- Customer name:
- Customer address:
- Date:
- Signature (only if sent on paper):